Saturday, December 20, 2008

Humanizing Technology

When we were planning our wedding, my wife and I agreed that we had seen too many ceremonies ruined by technological attempts to immortalize the memory. We also wanted our wedding to be intimate and fun.

So we specifically instructed the photographers and videographers to stay out of the way. We didn't want them obstructing the view of the guests. We didn't want their assistants moving around too much, carrying blind-inducing lights.

We wanted our wedding to be experienced firsthand, remembered in human memories and not through images frozen on magnetized discs. That way, the guests experience would be truly unique.

Why am I rambling about our wedding? Today, I was browsing in a second-hand bookstore and discovered Turn Signals Are The Facial Expressions Of Automobiles by Donald Norman, he who also wrote The Design of Everyday Things which I think is one of the most inspiring books on design. The first chapter ("I Go to a Sixth Grade Play") got me all excited. Here's a quote:

"Ah yes, once upon a time there was an age in which people went to enjoy themselves, unencumbered by technology, with the memory of the event retained within their own heads. Today we use our artifacts to record the event, and the act of recording then becomes the event."
Spot on!

How many times have we fidgeted through the controls of our recording gadgets while that once-in-a-lifetime event passed us by? Is stupidly designed technology interrupting our ability to experience an event in more human form?

Here's more of Chapter One:
"Probably we've all seen a wedding reception, an event meant to be full of spontaneous expressions of joy, transformed by the photographer into a series of staged events. 'Kiss the bride.' 'Again, please.' 'Cut a piece of the wedding cake.' 'Would the bride feed the groom?' 'Move out of the way of the camera.' It is amazing how tolerant we have become of this manipulation of experience. The act of recording taking precedence over the event."

The setback, of course, is that having been trained videographers ourselves, we sometimes ask why we didn't have a clip of this scene during the wedding. But then we remember the basic principles we wanted to follow. It is the memory in our minds that is more important.

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Monday, December 15, 2008

The problem with digital

The problem: as gadgets get smarter, they also become more difficult to use. Just look at your remote control and try to figure out your television menu.

In analog devices, we used to have buttons and dials that you can touch and feel. If you wanted to change contrast, you just had to rotate the dial. Feedback was tactile and instantaneous. Today, to do the same thing on our LG television set, we have to navigate a series of dropdown menus.

Standing between the gadget and the human is the user interface. Since more and more appliances are being implanted with microchips, the design of the user interface is transferred by default to computer programmers who know very little about user experience.

This really needs to change. The gadgets that are easiest to use will hopefully win out in the end.

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Monday, December 1, 2008

Building the First LCD iTV

For four months, we teamed up with electronic engineers, industrial designers and software developers to build the prototype of an LCD interactive television (iTV). We dubbed the iTV "Ilumina" and our codename was "Project Faith".

We wanted to show that Filipinos have the creativity and the smarts to build an innovative product through "inovention" -- the fusion of innovation and invention. Hence the company name of the design firm is Inovent Inc. Our company, Dig It All Solutions Inc was asked by Inovent Inc to build the software and the interface for Ilumina.


IMG_1878

So we brought in our CEO Val Gonzales and interface designer Jon Danao to solve the software problem. Val and I immediately agreed to build the operating system on existing open source software. It would allow us rapidly make a prototype by standing "on the shoulders of giants" so to speak. For the operating system/interface team, we decided early on to prioritize the following design principles for the OS/interface:

  1. The OS/interface should work and it should work well (ie, not buggy, slow etc.).
  2. It should be fast and impressive.
  3. We should focus on releasing a working system (ie, we concentrate on the core functionalities and drop extraneous features that could be worked slowly into the OS, later).

I think that defining these three design principles early on helped us focus our energies on the things that matter for the prototype. And the team stuck to it and made it work.

The audience started warming up to the Ilumina LCD iTV as we did the demo of its features. From my vantage point, I could see people's eyes widening and the room temperature go up in all the excitement. They asked many questions about what it can do now and our plans for the future. Someone even chided that he couldn't wait to win an Ilumina in a raffle. :) We dropped hints that we plan to release APIs so that third party developers could add features and plug-ins to it.



People swarmed Ilumina prototype to get a closer look.
People swarmed Ilumina prototype to get a closer look.
It was a very fulfilling night for us and credit must be given to the team that built it. Brian Quebengco, for leading everyone and cheering us on. Mark Ruiz for the brilliant thinking on marketing, Noriel Mallari for reverse engineering and building the prototype internals and Val Gonzales and Jon Danao for building the operating system and the interface. Brian worked with Jonas Prealta and Jaed Del Moral to create the beautiful, sleek white design of the Ilumina unit itself.

At the end of the unveiling, the crowd gathered to check out the unit up-close. Because they saw the potential Ilumina, they were willing to forgive the rough finish of the prototype. They saw instead what the real Ilumina set will look like in the near future.


IMG_1870
IMG_1870.

What is equally important is that Ilumina sparked discussions among our guests after the formal program. Media people, bloggers, techies and friends struck up conversations about how Filipinos can do it, what environment is needed to support such an endeavor as Ilumina, and the need to help drum up support for such efforts. Potshots at our misearable political landscape were taken. But over-all, a positive mood was in the small theater where we held our little program. Which is good, because this was what we intended to do, to show that we could do it and to inspire more positively infectious conversations.


The Project Faith Team
The Project Faith Team.

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Monday, November 24, 2008

Another accident involving a dump truck

On our way to UP Village yesterday, we saw a large dump truck rammed into the frontage of Bo's Cafe at Katipunan. From what we could see at that time, the truck had crashed into several cars parked in front of the cafe. Data also saw a motorcycle pinned by the truck. 


A couple of people were hysterical and a crowd composed of curious and/or angry people had gathered around the scene. It looked like the truck driver was unhurt and if so, the mob would most probably give him a dose of "street justice".

Too bad we were in a hurry to take photos, but it was quite a disturbing scene. Data called our friend at the Inquirer so that the accident could be reported and added to the growing stats of recklessness among bus and truck drivers. 

Later, we read from the Inquirer that the driver had "lost control" of the truck. It's the standard excuse given by all truck and bus drivers. Harsher punishment must be meted out not just to the drivers but more importantly the truck and bus operators.
 

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Thursday, November 13, 2008

Project Runway Philippines: Finale and Photos

Just came from Solar's special viewing-slash-party for the Project Runway Philippines (PRP) Finale. By now, you'll know who won. But before anything else, let me suspend you a little bit by discussing more detail. I previously wrote that Veejay's collection was a disappointment. I've since had a chance to take a closer look and I saw that his collection turned out to be elegant and well-made. The thing going against Veejay's work was his choice of fabric. Under the bright lights of the Runway, the fabric appeared washed out and failed to stand out.Philipp Tampus's collection was surprisingly fresh and his use of crochet was impressive. He went a bit too far on some clothes, but all in all, he also showed his mettle.


Aries Lagat's final salvo won over the crowd. As I mentioned earlier, he had a surprise twist in the end: an elegant short dress that transformed into three other pieces of clothing (see photos, below). I think this scored him a lot of points with the judges, and eventually got him the right to be hailed as the first winner of Project Runway Philippines. Congratulations, Aries!




And congratulations to the production team of PRP for neatly concluding the show.

PRP was able to successfully match the US version and even added its own flavor. Teresa Herrera is great as a host, the judges were smart and gave the contestants the right push, and Joji Lloren's mentorship added the humor and flirtatiousness that is missing from Tim Gunn. 

Here is another hallmark of PRP's Filipino-ness. In the US version, the stressful final round always brought tension among the contestants and even within teams. In PRP, however, the teams bolstered each other and the finalists were compassionate with each other.

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Sunday, November 2, 2008

Road Safety: Tighter Penalties for Transport Companies

Philippine buses are notorious for causing numerous accidents. Just yesterday, a Fermina Express (FermEx) bus trying to overtake at NLEX (North Luzon Express Way) smashed into a Toyota Revo. The impact was so great that it split the Revo in half and shrivelled the front of the bus to bits. (Inquirer story here)

I am not surprised. I have seen many FermEx buses driven by reckless drivers. But it's not just FermEx buses. Many other bus companies harbor reckless drivers.

A couple of weeks back, a speeding Joanna Jesh bus hit a car along EDSA, killing the car's passenger and burning the car. Unfortunately for the bus company, the victim of the accident was a doctor belonging to a prominent family (GMA News story here). This got the company suspended.

We need to make our roads more safe. To do this, good road infrastructure like lights and signs are not enough. We should also impose tighter penalties for the transport companies involved. Authorities should not just suspect the licenses of erring companies. They should also revoke those licenses and let better transport operators take over.

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Friday, October 10, 2008

Process Management to Assist Government of Bohol

The Government of Bohol is intent on improving its services and it has sought the help of many experts in various fields. I'm helping them through process management: customer focus, process focus and continuous quality/process improvement (which involves process redesign). Let me jot down what I've been working with them in terms of process design.

My part on this is just a small one. There is a larger project that aims to reorganize the whole provincial government. It requires change management and reengineering. I was asked to help the change team to understand process management as one guide post for the reorganization.

The intervention chosen for me was through a series of workshops and consultations. My training partners asked me to give a 3-day workshop for the office heads, and a 1-day overview workshop for their key staff. The goal of the workshops was to let them become more process-oriented and to let them experience how to map, analyze and improve core business processes.

We connected their personal experiences on customer service to their own workplace. We taught them the value of customer delight. They learned about business pain and how it hints at the urgency to improve processes. When we concluded the workshop, we gave them assignment to continue mapping their core processes and suggesting how to improve them. It was tedious but fruitful as they started seeing their function from a process-oriented perspective.

Many of the sharp ones already started having insights on how to improve their office systems.

My next session came after two weeks. I flew in for three days of consultation. They gave me a table in the change management team's room at the Provincial Capitol. Office heads and staff came and showed their homework to me. A fraction of them obviously did not listen or did not care to listen in the workshops, since they submitted shoddy work. But many of them came up with nice, neat process maps. The sharp ones submitted excellent improvement proposals. You could really see that process thinking helped them gain deeper insights into management.

Today is the last day of the consultations. I am sitting at Brewpoint, which is the cafe of my impressive but inexpensive hotel (Soledad Suites). Tomorrow I'll go sight-seeing -- visiting the Chocolate Hills for the first time and am bent on meeting a tarsier too. I'll be missing this place but I'll plan to come back. Next time, I'll bring my wife and go to Balicasag to watch dolphins and whales.

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